Return Policy
To complete your return, we require a receipt or proof of purchase. Please read carefully about our Return and Refund Policy before make the order:
Our return and refund policy last for 30 days. If 30 days have gone by since you receive the product(s), we can’t offer you a refund or exchange.
1.If the buyer needs to cancel an order after the items have been sent out and are in the logistics update phase, please email service@spacellco.com within 12 hours, and we will contact the logistics company to cancel the goods shipped to the destination.
All returns are subjected to 5% Logistics fees. We will issue the partial refund of the initial order less 5% of the original purchase to the payment method that you used when placing the order.
2.The order cannot be canceled if it has been in the logistics update stage for more than 12 hours. Once you have received the products, please make a Returns and refunds request.please email service@spacellco.com
If your product is damaged please take photos and a video then send them to service@spacellco.com，After confirmation, is there any quality problem in our delivery. We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this
Shipping fee
First, you will be responsible for paying your own shipping costs for the returned items. Secondly, the transportation costs we actually paid to deliver the items cannot be refunded, and it will be deducted from your refund. Special note: Please consult with us before deciding how to return the goods. We only accept return and refund and will never accept a refund by chargeback.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
24-hour refund
Before we ship any product, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our customers. After you made an order to us, you will receive an automatic email confirming your order. From that point, you will notice if you need to make adjustments to your order. Please note that when you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification. After 24 hours, we’ve already started working on your order and it will be too late to make any changes.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment less 15% of the original payment, within a 2-3 business day.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@spacellco.com
Exchanging (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a request together with a photo or video of the product to:service@spacellco.com
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Conditions that you can't refund
(1) If you inform us after the order was shipped, you can't cancel the order or apply for a refund. You could return to products to us and get a refund.
(2) If you think the product you receive is defective or damaged, but refuse to take a photo or video to describe the problem, you can't apply for refund.